If you place your order on a working day before 4:30 p.m. and your item is in stock, we will ship your parcel the same day. Orders over €100 are shipped free of charge. See below for shipping costs and estimated delivery times per country. More information can be found under the rates.

The Netherlands

• Free above € 100,-
• < € 100,- = € 5,95
• Delivered the next day.*

Belgium

• Free above € 100,-
• < € 100,- = € 9,95
• Delivery within 2 to 3 working days.*

Germany

• Free above €100,-
• < € 100,- = € 9,95
• Delivery within 2 to 3 working days.*

Luxembourg

• Free above €100,-
• < € 100,- = € 14,95
• Delivery within 2 to 3 working days.*

France

• Free above €100,-
• < € 100,- = € 14,95
• Delivery within 2 to 4 working days.*

Spain

• Free above €100,-
• < € 100,- = € 15,95
• Delivery within 4 to 10 working days.*

Portugal

• Free above €100,-
• < € 100,- = € 17,95
• Delivery within 4 to 10 working days.*

Italy 

• Free above €100,-
• < € 100,- = € 17,95
• Delivery within 4 to 10 working days.*

United Kingdom

• € 19,95 shipping costs
• Delivery within 6 to 10 working days.*/**

Is your preferred shipping destination not listed? Please contact us to discuss shipping options.

If you place an order with multiple items and one of them is not immediately in stock, we will ship your package as soon as your order is complete. Orders placed over the weekend will be processed on the next business day.

Which courier will deliver my package?

Our packages are shipped through our delivery partner, Tour de Ville (TDV). Orders are delivered by PostNL, DHL or de PostBode. The best option depends on where you live. If you live in Eindhoven, Breda, Helmond or Tilburg, your package will be delivered to your home sustainably by a TDV bicycle courier. You can find more information about Tour de Ville here.

Can I pick up my order in-store?

Yes. The average delivery time for this option is 2 hours on business days, provided the product is in stock. During checkout, select “Pick up at our store in Eindhoven” as your delivery option. You will receive an email once your order is ready for collection.

Can I still change the delivery address?

Yes, as long as you have not yet received a shipping confirmation. This can be done until 4:00 PM. Please contact our customer service to request a change. If you have already received a shipping confirmation, you can change the address through the courier.

Problem with your delivery?

Is there a problem with the delivery of your package? Please contact us as soon as possible so we can start an investigation. Important: report the issue to us (Jewelz), not to Tour de Ville, within 6 business days.

Delays or disruptions may occasionally occur. Orders to Belgium are often delivered the following day. Has your order not arrived? Please contact us and we will start an investigation.

** All prices include 21% VAT. For shipments outside the EU, Dutch VAT is deducted. Depending on the destination country, local taxes or import duties may apply; these costs are the responsibility of the recipient. Unfortunately, we cannot calculate these costs in advance. Any additional costs resulting from a refused delivery are also the responsibility of the recipient.