How can we help you?
On this page you will find answers to the most frequently asked questions. Do you want to know the status of your order? Log in here to view your orders. Are you unsure about the color or size of the item you saw? Or do you just want more information? Our service desk is ready for you every working day between 10:00 and 17:00.
Call us: +31(0)40-2438800
Or mail us: [email protected]
1 Frequent asked questions
1.1 When can I expect my order?
Orders placed on weekdays before 4:30 pm will usually be delivered the next working day. Orders placed after 4:30 p.m. will be processed and shipped the next business day. More information can be found on our shipping page.
1.2 How long do I have a warranty on my ordered items?
At all our items in the shop you will find a description, in this description is always the warranty period mentioned. Is there uncertainty about the warranty period? Please contact us. You can do this by email: [email protected] or by phone: +31(0)40-2438800.
1.3 How can I pay for my order?
In our webshop you can pay by ApplePay, iDEAL, Klarna, Credit Card (Visa & Mastercard) and with a Gift Card. Would you like to pick up your order in one of our stores? Then you can also choose to pay for your order at pickup. For customers outside the Netherlands we also offer Mistercash and Direct E-Banking. More information can be found on our customer service page: Payment.
1.4 Can I exchange my ordered item?
Unfortunately we cannot exchange your order for another item. We advise you to return your ordered items and place a new order for another item.
The amount you paid for the returned item will be refunded to your account (excluding shipping costs for return shipment). To return an order log in to your personal Jewelz page.
1.5 What happens if an item is out of stock?
The stock system of the Jewelz webshop is updated daily. Yet it can happen that a product is out of stock. If it appears that your ordered item (s) are not in stock, you will receive via email more information about this. If we cannot offer a suitable alternative we will refund the amount paid to your account. Please note that the refund of an amount may take one to five working days.
1.6 My question is not listed, what can I do?
If you can't find an answer to your question on our customer service pages, we advise you to contact us directly. We're here to help! You can do this by email: [email protected] or by phone: +31(0)40 - 243 88 00.