Would you like to change or cancel your order? Please contact us as soon as possible. If your order has not yet been shipped, we will be happy to see what we can do for you.

If the delivery time for an item or size is listed as “available immediately,” it is in stock at our boutique. Would you like to make sure an item is available at our boutique in Eindhoven? Please contact us first.

You can pay with Apple Pay, iDEAL, Klarna, Visa, Mastercard, VVV Giftcard and Jewelz Giftcard. In Belgium, you can also pay with Bancontact and Direct E-Banking.

More information can be found on our customer service page: payment options.

Due to changes in legislation, Fashioncheque can unfortunately no longer be used to purchase jewelry. This applies both online and at our boutique.

The expected delivery time is listed for each item. If an item is in stock and you place your order on a weekday before 4:30 PM, we will ship it the same day.

If you order multiple items, we will ship your order once it is complete. Delivery times are indicative. If an item is not immediately available from our supplier, we will let you know.

You can find more details on our shipping page.

Shipping costs and any free shipping options are shown during checkout and on our shipping page.

Once your order has been shipped, you will receive an email with the tracking information. This allows you to easily track your package.

The expected delivery time is shown for each item. Sometimes an item is out of stock and is no longer available from our supplier. In that case, we will inform you by email.

If we cannot offer a suitable alternative, we will refund your purchase amount. This may take 1 to 5 business days.

Not completely satisfied with your purchase? Of course, you can return your item. Perhaps it would make a lovely gift for someone else.

Would you still like to return it? You can find all the information about returns on our returns page.

You will not receive a notification when your return arrives, but we will notify you once it has been processed. This can take up to 10 business days. Please keep your shipping receipt safe and track your return using the tracking information.

You can find all information about exchanges and returns on our returns page.

Unfortunately, personalized items cannot be exchanged or returned. This applies to jewelry specially made or ordered on request, items that have been resized, and engraved jewelry.

Not sure whether this applies to your order? Please contact us before placing your order.

Not sure about your ring size? Use our ring size guide or visit our store in Eindhoven. We’ll be happy to help you find the right size.

This varies by piece of jewelry. The material properties are listed with each item. Do you have a question about a specific piece? Feel free to contact us.

With proper care, your jewelry will stay beautiful for longer. Avoid contact with perfume, cosmetics, water and cleaning products. We recommend storing your jewelry in a dry place and separately to prevent scratches and damage.

The warranty period is listed for each item. Do you have any questions or is anything unclear? Feel free to contact us via [email protected] or 040-243 88 00.

You can find more information on our warranty page.